FAQS

Limited Warranty | seller questions | buyer and warranty questions | website and general questions

30 Day Limited Warranty

What is a Seller 30 Day Limited Warranty and who’s responsible?

Seller (original owner) - if the seller is offering a 30 Day Limited Warranty they are responsible for the costs associated with the replacement or repair of components in the system they are selling to the new owner for a period of 30 days from receipt of the system. The components that are covered under this limited warranty include – power supplies, cavities, heads, computers, boards and internal components of the system, any item not disclosed to be faulty at the time of sale and any item not properly ‘de-installed’ according to the Procurement Contract and procedures supplied by TheLaserTrader.com. If a system can not be repaired in the field and it needs to be shipped to a repair facility then the seller is responsible for the shipping and handling both ways. Part of your sale proceeds will be held in escrow in support of the warranty. – See below for item(s) NOT covered under the 30 Day Limited Warranty.

Due to the nature of the environment in which the unit is used, and since interactions with other components may cause failure not related to the repairs, the Seller expressly limits the customer’s remedy to providing the limited warranty for the repair and or replacement for defective goods found within the thirty (30) days of the Limited Warranty.

Buyer (new owner) – the new owner will be responsible for the cost associated with the repairs to cover the cost of the service technician. This will include the cost of the service call, time, travel, telephone support and personal technician expenses if applicable.

TheLaserTrader.com (TLT) – TLT will help with the coordination of a qualified technician from either the manufacture or a third party service provider. TLT will work with both buyer and seller to help get the most cost effective and qualified technician available to complete the repair. TLT will help with transportation of the system should it need to be sent to a repair facility. 

What is NOT covered under the 30 Day Limited Warranty – Anything NOT covered under the warranty will be the responsibility of the new owner. Items not covered are, but not limited too – any ‘wear and tear’ items such as any external coverings or housings (shells). The external cosmetic appearance of the device is not covered (including any and all scrapes, scratches, cracks, dents or dings). Normal ‘wear and tear’ is to be expected when purchasing a preowned system. Installation, training and preventative maintenance is not covered. If the system is moved during the 30 days from the original ‘ship to’ address the limited warranty is void. The limited warranty is non-transferrable. If the damage done to the system is determined to be caused by any misuse by the new owner the warranty is void (example – new owners fails to properly install the new system and therefore uses the system without proper care and therefore damages the system or the new owner is unfamiliar with the system and misuses the device causing damage). Computer software upgrades (other than if absolutely needed to make the system functional). If the system arrives to the new owner functioning with no current computer software problems then the seller is not responsible for the cost of any newer software version if they are not necessary to make their system operational at the time of the sale. The limited warranty does not cover any consumables or accessory items (fibers, sliders, cryogen (or other coolant), windows, handpiece holders, distance gauges, tips, IPL crystals and handpiece flash lamps) and any other items deemed by the manufacture to be consumables. Any handpiece that has a limited ‘shot count’ life is not covered under a warranty. All handpieces and alike that have a limited number of shots before replacement or rebuilding is necessary is considered a ‘wear and tear’ item and will not be covered; exception to this is if the handpiece was not functioning upon arrival to the new owner and or not disclosed to be with fault. In no event will the Seller nor TheLaserTrader be liable for any damage or deficiencies resulting from accident, alteration, modifications, misuse, tampering, negligence, improper maintenance, misapplication, mishandling, carelessness, unusual stress or abuse of the system

Note: Shipping damage is a separate issue and is to be handled by TLT on a one on one basis and will be handled through the carrier and shipping insurance. All parties involved will be notified of the damage and the responsibilities of the claims.


SELLER QUESTIONS

What does it cost to list my equipment on TheLaserTrader? Is it really Free?

Nothing out of your pocket! We add our fee's to the sale / asking price that you set for your system. Our fee's are always a low, flat rate and are clearly explained to all parties.There are never any hidden charges.
 

Why should I use TheLaserTrader instead of trading my system into the Mfg. or selling it to a dealer?

If an OEM manufacturer is offering you a fair trade in for your system you should by all means take it. Often this is not the case as both OEM's and dealers will offer you pennies on the dollar. TheLaserTrader is a great place to find out what systems similar to yours are being marketed at and selling for (street pricing) and compare that to the offer from the dealer or OEM.

If you have a little time you can list your system and see if you can get a higher price which can be put towards that new system.

The best analogy here is the automobile market. If you take your car into a dealer for a trade in against a newer model that value is usually substantially below what you could sell it on your own for.
 

What should I price my systems at?

TheLaserTrader keeps a virtual Blue Book of Fair Market Values for systems and we can give you guidance as to where to price your system. The decision is ultimately yours but similar to the automobile market your system is worth what the market will pay regardless of how much you paid for it. The higher the price is set above the market price - the longer it will sit without any offers being brought to you.
 

Should I price my system similar to others like it already posted on TheLaserTrader?

As explained above, final listing price is determined by the current owner and may not be indicative of what the actual market will bear.The best and most reliable method is to contact TheLaserTrader to inquire about what that market price may be.Armed with that information you can list your system to best suite your needs.
 

Do I need to check the OBO (Or Best Offer) button on my listing ad?

No, but we strongly suggest that you entertain offers. We feel it is a great way to get dialogue started with potential buyers. Keep in mind you can always say no or counter the offer.
 

How do I make changes to the Price or Description of a system I have listed?

Call us at (866) 597-6895 and talk to us live, or simply send an e-mail to info@thelasertrader.com
 

How do I keep track of my listing of my system?

Every thirty (30) days you will be sent an automatic e-mail reminder asking if you still have your system for sale and if you would like to make any changes to your listing. Also, there is a counter on each ad that tracks how many people have viewed your ad. This is usually a good indication if your system is priced appropriately or is heavily sought after.
 

Is there anything else I can do to help make my system more sellable?

Yes, here are just a few suggestions!

1) An accurate description of the true configuration of your system including year of manufacture (not delivery date), model and any model upgrades, system usage (hours, shot counts on system AND handpieces), has the system been under factory warranty / service since you have owned it and are there any accessories that come with the system sale. If you need help determining your usage or your true configuration give us a call and we can help get instructions on how to find this out.

2) Get a system inspection and certification to help potential buyers feel more confident about the quality of your system. This is similar to a "certified pre-owned" label often used in the automobile industry. We can give you a quote for a nationally recognized service provider that can perform this for you.
                                                                                                                                                                                                                                  3) Offer a 30 Day Limited Warranty - see details above in the FAQ's section

Is there anything that I have to sign or do I need to send TheLaserTrader my equipment for it to be listed for sale (like a Consignment)?

NO, there is never an obligation or anything upfront to sign to use TheLaserTrader but we do ask you that if you sell it on your own to please notify us so we can take your ad down. The only time you will sign contracts with TheLaserTrader is at the time that we sell the system.

What about consignments and sending TheLaserTrader your system in order to sell it? Very Important!! We strongly believe that you should NEVER consign or send your equipment to a dealer / broker in order to sell it. It makes much more sense to keep your asset in your control until the time of sale.
 

How am I notified of potential offers or questions from buyers?

TheLaserTrader will filter and read all correspondence from potential buyers to you and then forward them onto you for consideration. We do this to make sure that only legitimate offers and questions get to you. Because we receive such high volumes of traffic it is important for us to filter out the "junk" that is sent to our sellers.
 

How do I ship my system and who pays for it?

The buyer will pay for all shipping and handling of the system. TheLaserTrader assists the buyer with pick up, crating, insurance and delivery of the system. All systems are fully insured once they leave your premise until delivered to the new owner. If you have the original shipping crate / containers for the system please note that in your ad. When ever possible we like to ship the system in the crate that was designed for it by the manufacturer.
 

Why is my Sales Price/Asking Price different from what I posted?

TheLaserTrader adds their fees to your asking price so the original price that you submitted on your ad will be slightly higher.
 


BUYER QUESTIONS

Where do these systems come from that are posted and why are they selling?

The majority of the systems being posted are from individual physician offices. They are being sold for a variety of reasons including; trading up to newer model, getting out of the business or not offering that procedure any longer, financial hardship, or lease program is ending.

Why should I use TheLaserTrader instead of a dealer?

Our goal is to get you the best system possible and stay within your budget. Equipment dealers who stock lasers / IPL's also have the same goal as long as you buy one of the units that they have in stock. Dealers have some significant flaws when compared to TheLaserTrader.

1) The first is unanticipated obsolescence. If the equipment dealer is forced to carry aging and / or obsolete inventory, guess who ends up paying the premium?

2) The second flaw is the high cost associated with bricks and mortar facilities, inventory overhead and numerous employees & HR costs. Since we do not have any of those associated costs or overhead TheLaserTrader can charge a small flat fee and never add any hidden fee's or charges.
 

Do the systems come with a 30 day, 90 day and 6 months warranty ? Why should we buy from TheLaserTrader when other Dealers offer warranties with their systems they sell?

The bottom line is this - the warranty is only as good as the persons' word that just sold it to you! Does that dealer or broker that is offering a warranty really have the ability to stand be hind their warranty or are they just giving false hope that you are taken care of in the event something goes wrong? What are their service qualifications? Have they been factory trained to repair products by the OEM? Where are they getting the parts? What is the "fine print"?

TheLaserTrader is not in the business of service and warranty we leave that up to service and warranty companies. Hence the reason we let you (the buyer) decide to get a warranty or service program from a certified service/warranty business or even from the OEM. We help set these services up directly with qualified service providers so that you get the most professional service possible. We work directly with most OEM's and one of the worlds largest after market service companies (GE), and roughly 65 independent service organizations. Can other dealers say that?

30 Day Limited Seller Warranty - sometimes the seller will offer such a warranty. Look for the items posted For Sale with this offer indicated. For more details please see the above information at the top of the FAQ's page.
 

Where do these systems come from that are posted and why are they selling?

The majority of the systems being posted are from individual physician offices. They are being sold for a variety of reasons including; trading up to newer model, getting out of the business or not offering that procedure any longer, financial hardship, or lease program is ending.
 

How is TheLaserTrader different from eBay?

eBay is great for rare baseball cards but not the best format for high end medical equipment. If you have a problem with an eBay transaction you are pretty much on your own. We provide a legal umbrella over the transaction in the form of separate buyer and seller contracts. Additionally we facilitate the transfer of funds, withholding 50% of the funds until the system is received and accepted by you.
 

Why do the prices of some systems posted for sale on TheLaserTrader vary so greatly?

As explained in the selling section of the FAQ's, the ultimate asking price posted for the equipment on TheLaserTrader is the responsibility of the current owner.These owners sometimes find them selves in different positions regarding motivation to sell and hence the reason pricing on certain models may be all over the map.If you have a question as to what the current market value price should be for a particular system, please call or email us and we will be happy to clarify.
 

Isn't there a risk buying a piece of equipment from another physicians office? Do I need to put a warranty on the system?

We offer all our customers a chance to order such things as installations, inspections, training and extended service contracts on an a la carte basis so you buy and pay for only what you need with no hidden costs. Why would you want to pay a premium price for something which you either don't need or which is redundant. Keep in mind chances are a physician would not have a faulty or broken system in their office using it on their patients. They would not want that kind of liability - would you? We also have legal contracts between the seller and the buyer to protect all parties against someone buying or selling undisclosed problematic systems.
 

How am I assured of the quality of the Laser/IPL I'm considering? Do I need a recent service report or at least an inspection performed prior to paying you in advance for the system?

Many of the systems listed on TheLaserTrader have been under continuous service agreements. We can also arrange to have a certification inspection performed at your expense before shipment or certification and / or installation upon delivery to you.
 

How do I actually purchase or make an offer on a system?

At the bottom of the page on each system?s individual detail listing is a "Make an Offer / Ask a Question" button. Just click on the link, fill out the form and hit "Send". TheLaserTrader will then go to work, contacting the seller on your behalf with your question or offer - it's that simple.
 

Who do you use for service and warranty repair?

We use only the service providers which may provide national coverage and offer competitive pricing. Again, you are in charge as we will offer you the various options from different providers. As always we can help with recommendations based on experience with other customers. We prefer to recommend providers that employ their service technicians and not contract them out as this typically helps control the quality of the service provided.
 

What about Service Contract/Warranty for my system?

Since we remain independent, we are able to offer different options for your service agreements. Whether it's a service contract from the nation's #1 Laser / IPL service group or in some cases a contract directly from the OEM manufacturer you will be in charge of which service provider is best for your needs.
 

Do I need an inspection/installation once my system arrives?

Some of our customers prefer to have an inspection upon arrival of their new system. We can offer this as a stand alone service or can couple it together with a Service Contract again all based on the a la carte model detailed above.
 

What if I need application training on my new system?

We can provide training tailored specifically to your unique system and application needs. We work together with our service providers or OEM contacts to get the best trainer for your office needs.
 

Is the warranty transferable?

There are no OEM's in this industry that will transfer the warranty from one owner to the next. They want you to buy a new service contract with them.
 


GENERAL QUESTIONS

Why are there all kinds of different price ranges for similar systems?

Remember that the sellers determine their sale prices. Pricing will be a little different for their given selling reason or decisions. If you want to know what FMV (Fair Market Values) should be for a given system, please contact us and we can discuss that with you.
 

Can I (or Who can) buy a laser/IPL and legally use it?

It is up to the State in which you practice. The FDA will classify the majority of Medical / Surgical Lasers as Class IV devices and the majority of the IPL systems as Class II. Based on the FDA classifications each State will determine the rules that govern the use of the system. We suggest you always contact your State Board of Medical Examiners to find out what the most recent or current laws are. You can find most links to the State Medical Boards on the "How to Pick the Correct Laser" section on our website.
 

In order to give me the best and most timely deal, shouldn't TheLaserTrader have the systems in inventory or stock?

Equipment dealers who stock lasers have a number of fatal flaws in their business model which we have proven to ourselves the hard way (we've made the same mistakes!). The first is that what is good today will be good tomorrow (and worth just as much). If the equipment dealer is forced to carry depreciating and/or obsolete inventory, guess who ends up paying a premium!? Methodologies for treatment and laws change regarding the use of these systems and we won't get caught in a situation whereby you end up paying for it. The second flaw is that what we have in stock is absolutely the right fit for what your needs are. We never know this until we speak to you to determine what your specific requirements might be. We are not trying to minimize our potential liability (reference point one above) by selling you what we have in the warehouse.
 

Selling equipment "as is" working? must mean there is something to hide about the long term reliability of the product. Don't I really need a warranty on the system?

Why would you want to pay a premium price for something which you either do not need or which is redundant? We offer all our customers a chance to order such things on an "a la carte" basis so you may buy and pay for only what you need with no hidden costs. Our methods for doing business have been honed over the years to keep those add-on charges to a minimum and we disclose them to you readily.
 

How do I know that the system is not a piece of junk?

Why pay extra for an inspection on the front end of the deal when most times you are going to pay for one on the back end (delivery & installation) anyway? Our buying and selling contracts for these transactions take into account all things which can go wrong and give us all a road map on what to do in the event something does happen. Again, we have made all those mistakes in the past for you so rest assured we won?t let it happen again.
 

What does OBO mean?

OBO means "Or Best Offer"
 

What does "Currently Under Factory Warranty" mean as it is displayed on the system listings (ads)?

If it is indicated as "NO" then that means the systems original (or extended) OEM warranty has expired. Keep in mind just because it says "NO" that doesn't necessarily mean the system is in need of repair or faulty. A lot of customers have their systems maintained by third party service groups after their original factory warranty has expired (this is generally a much more cost effective way to maintain their equipment rather than going through the OEM). If it is indicated as "YES" then it means the system is currently being maintained under the OEM's warranty/service contract/program. This is a great indicator to you the potential buyer that the system is most likely in perfect operational condition since it is still under warranty by the OEM.